Investor Rights & Obligations
Investor Rights & Obligations
PART A — Your 10 Fundamental Rights as an Investor
Right to Complete Information & Riskometer
Receive full SID, SAI, and KIM documents, expense ratio breakdowns (TER), exit load terms, and SEBI Riskometer ratings before investing.
Right to Full Commission Transparency
Verify exact trailing commission paid to FINWISDOM on your Regular Plan folios via your monthly Consolidated Account Statement (CAS).
Right to Free Choice & ARN Portability
Choose any scheme or platform without pressure. Switch or transfer your folios (ARN change) to another distributor or direct plan anytime without penalty.
Right to Fair Treatment & Suitability
Protection from mis-selling and product pushing. Recommendations must be based strictly on your documented risk profile and goals.
Right to Multi-Tier Grievance Redressal
Time-bound resolution: written acknowledgment in 3 working days and full resolution within 15 working days, with direct escalation rights.
Right to Statements & Audit Records
Receive transaction confirmations within 2 working days and on-demand Consolidated Account Statements (CAS) via CAMS, KFintech, or MF Central.
Right to Data Privacy (DPDPA 2023)
Your financial data is protected under the Digital Personal Data Protection Act 2023 and will never be shared or monetized for third-party marketing.
Right to Folio Nomination
Register, modify, or cancel nominees for all holdings to ensure hassle-free transmission of assets up to ₹15 Lakhs without legal delays.
Right to Trace Unclaimed Investments
Trace inactive or forgotten folios and claim unpaid redemption proceeds or dividends with no time limits via the AMFI MITRA portal.
Right to Free Investor Education
Access free financial literacy tools, performance calculators, and distributor ARN verification portals on official regulatory websites.
PART B — Your 6 Essential Obligations as an Investor
1. Provide Accurate Information
Furnish complete and up-to-date personal, banking, and contact details. Inform FINWISDOM and KRA immediately if your address or phone changes.
2. Complete Mandatory KYC
Ensure your KYC verification is completed via a SEBI-registered KRA. NRI investors must provide required FATCA/CRS tax declarations.
3. Review Scheme Documents
Read the Key Information Memorandum (KIM) and check the SEBI Riskometer before investing. Avoid investing solely on past return charts.
4. Maintain Credential Security
Never share your transaction OTP, net-banking passwords, or folio PINs. Never sign blank application slips or blanket authority forms.
5. Maintain Realistic Horizons
Understand that mutual fund investments carry market risks. Avoid investing borrowed capital in equity funds and refrain from panic selling.
6. Statutory Tax Compliance
Report all mutual fund capital gains accurately in your annual Income Tax Returns (ITR) and consult a qualified tax advisor when needed.
PART C — Dos & Don'ts for Mutual Fund Investors
- Always read the SID, SAI, and KIM before investing
- Verify distributor ARN credentials at amfiindia.com
- Review Consolidated Account Statements (CAS) monthly
- Register and maintain active nominations across all folios
- Keep your KYC, email, and mobile updated with KRA
- Align investments with defined time horizons and goals
- Keep transaction confirmations and statements archived
- Do not invest based on unverified tips or social media hype
- Do not share passwords, OTPs, or folio credentials with anyone
- Do not sign blank application forms, cheques, or broad POAs
- Do not invest borrowed or emergency money into equity funds
- Do not panic sell during routine market corrections
- Do not fall for schemes promising guaranteed high returns
- Do not deal with unregistered or unverified intermediaries
PART D — 5-Stage Grievance Redressal Mechanism
FINWISDOM GRO
devansh@finwisdom.co.in
TAT: 15 Working Days
Concerned AMC
AMC Investor Relations
TAT: 15 Working Days
AMFI IGRC
igrc@amfiindia.com
Toll-Free: 1800-270-7000
SEBI SCORES
scores.sebi.gov.in
Toll-Free: 1800-266-7575
SMART ODR
smartodr.in
Online Dispute Portal
PART E — Committed Service Turnaround Times (TAT)
| # | Service / Milestone | Committed Timeline |
|---|---|---|
| 1 | KYC Registration Assistance | Same Day (KRA dependent) |
| 2 | New Folio & Account Opening | 1 – 2 Working Days |
| 3 | Transaction Processing | Same Day (<3 PM cut-off) |
| 4 | Transaction Confirmation | Within 2 Working Days |
| 5 | Account Statement (CAS) on Request | Within 3 Working Days |
| 6 | Nominee Addition / Modification | Within 7 Working Days |
| 7 | Bank Account Modification | 7 – 10 Working Days |
| 8 | Complaint Written Acknowledgment | 3 Working Days |
| 9 | Complaint Resolution (Level 1) | 15 Working Days |
| 10 | SID / SAI / KIM Document Delivery | < 24 Hours on Request |
Official Portals & Verification Resources
SEBI SCORES Portal
Lodge and track complaints against SEBI-registered entities with real-time status monitoring.
scores.sebi.gov.in ↗SMART ODR Platform
Online conciliation and arbitration mechanism for disputes in the Indian securities market.
smartodr.in ↗MF Central Portal
Unified online platform to view all mutual fund folios, download CAS, and modify services.
mfcentral.com ↗AMFI MITRA Portal
Official search portal to trace inactive folios, unclaimed redemptions, and dividend funds.
mitra.amfiindia.com ↗AMFI ARN Verification
Verify FINWISDOM's active ARN-367223 registration status, validity, and EUIN mapping.
amfiindia.com/find-mfd ↗SEBI Investor Education
Official investor learning portal with guides on market basics, risks, and financial planning.
investor.sebi.gov.in ↗Fiduciary Pledge — FINWISDOM FINANCIAL SERVICES PVT LTD
ARN-367223We at FINWISDOM FINANCIAL SERVICES PVT LTD (ARN-367223) solemnly pledge to uphold all investor rights enumerated on this page. Every client who entrusts us with their wealth creation journey will be served with utmost transparency, fiduciary integrity, and professional respect. Client interest will always stand supreme above all commercial considerations.
Devansh S Mehta
Director & Grievance Redressal Officer
FINWISDOM FINANCIAL SERVICES PVT LTD
AMFI ARN-367223 | Email: devansh@finwisdom.co.in | Phone: 9920217997
Registered Office & Jurisdiction
1203 Ajmera Sikhova Off LBS MARG, Lane Opp. Damodar Park, Ghatkopar West, Mumbai 400086
Jurisdiction: Courts in Mumbai, Maharashtra